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After-Sale Service Product
ALL After-Sale Service Product
Technical Consulting
Through CRE's technical consulting services, you can find out how your automation equipment is performing. Our technical consultants will analyze the performance of your automation equipment, identify effective corrective actions, and report back to you on the benefits of the corrective actions.
On-site guidance
CREIA will help you install your automation equipment quickly and cost-effectively, with minimal disruption to your business. Professional technicians are dispatched to the customer's production site for operation education and training, so that all production problems can be solved in a timely manner.
Handling customer feedback
We provide 7×24 hours telephone communication service, insist on giving the processing opinion within 3 hours after receiving the information of user's fault report, and arrive at the customer's site for maintenance within 24 hours. During the warranty period, we are responsible for repairing and replacing the damage caused by product quality problems.
Equipment tracking visit
Regular visits to understand the operation of automation equipment in the actual production process. Timely discovery and help users, to solve the automation equipment in the actual use of various problems encountered in the process.
Pre-sales service
According to the customer's requirements, the two sides jointly formulate the implementation plan, give full consideration to the user's requirements in terms of system function and quality, formulate specific designs and solutions, and provide engineers with technical advice.
In-sale service
Before the product is installed and used, we cooperate with customers to send personnel to the company's production base to understand the situation and check the quality of the product. After the purchaser acceptance of the system qualified for delivery and use, the design and construction of the system is strictly in accordance with the contract requirements and the implementation of the relevant national departmental standards.
After-sales service
Provide product and accessory maintenance since the date of product installation and acceptance, and provide good technical support and preferential supply of spare parts.

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